Our toll-free support line is available from 8:00 a.m. to 7:00 p.m. EST, Monday through Friday (excluding holidays). If a call is received outside these hours, it will be routed to a voice mailbox and the call will be returned on the next business day. If the technical support staff is currently helping other customers, your call will be routed to a voice mail box and returned promptly, usually within an hour after leaving your message.

Technical Support staff has in-depth knowledge of our product solutions and can assist you with your installations.

Customer Service

Tel: (800) 321-2343, Option #2
Email: On-Q Customer Service Request

The On-Q Customer Service organization provides comprehensive phone support for our Wholesale Distributor and Installer customers. In addition, Customer Services handles the following functions:

• Distributor Purchase Order processing
• Warranty support
• Product Return support
• Return Material authorization (RMA) as well as corrective action concerning returns
• Credit memo processing

Inside Sales Representatives

Tel: (800) 321-2343, Option #3
Email: On-Q Inside Sales Representatives

Business Development

Email: On-Q Business Development

International Inquiries 

Email: On-Q International