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Nuvo Troubleshooting

Wireless Frequency
Quick Change

The Nuvo P100 and P200 players have the option of operating at 2.4 or 5 GHz wireless frequencies. This is a useful feature, since in some environments 2.4 may have enough traffic on its three communication channels (1, 6, and 11) that audio streaming may be challenged. Changing the zone to 5 GHz offers twice the throughput and nine potential communication channels. It also typically has much less wireless traffic.


The obvious symptom is that the audio will be choppy and drops in the stream will occur. Another potential issue is that the zone will acquire an IP address at initial setup, but once it starts communicating with the rest of the system it will lose connection. This will not allow the controller to connect with the zone, so trying to change zone parameters will be impossible from the app.


To provide an easy process for changing the wireless frequency, follow these instructions at the front panel of the zone player.

       1. Press and hold the "Mute" button for 5 seconds.
  2. When the LED lights once, release the button.
  3. The LED will flash red momentarily until it reacquires a network address.
  4. When the LED stops flashing and becomes solid white, the player will be communicating at the 5 GHz frequency.
  5. Repeat the above process to return the zone to 2.4 GHz.