With RACCESS (remote access hardware) gain access to remote services support teams dedicated to you and your business goals
Analyze your spaces with network device healthchecks, system performance reports, and data analytics (for qualifying systems).
Onsite Services provides site-specific training, technician led support visits and guaranteed priority for unscheduled service visits.
EXTEND YOUR FACILITIES TEAM
With the RACCESS hardware connectivity package, Wattstopper experts can remotely connect to the system and provide immediate support, addressing
many issues that used to require on-site visits. Get remote diagnostics and technical support of networked DLM and Architectural Dimming lighting control
systems through a secure cellular gateway and dedicated Wattstopper remote operations center.
Learn more about each of our On-Site Services, Service Agreements & Subscriptions, and Project Services and access technical documents.
Interested in scheduling a tuning visit? Fill out the Startup Request Form, sign and send to our team with the button at the bottom of the form.
In need of a Wattstopper Lighting Control equipment training visit? Contact Wattstopper Field Service at 888.852.2778 to schedule a training visit. OR Download and complete the form below and send to Wattstopper at: field.service@wattstopper.com
Our Services are Managed by our Connected Services Team
Technology-enabled service contracts are supported by the Legrand Remote Operations Center (ROC), staffed by U.S.-based dedicated support technicians who maintain and optimize your building’s lighting control system – quickly and cost-effectively. The ROC technicians and application engineers work closely together with our customers to provide an unparalleled level of service.
All Service Agreement customers receive a dedicated account team, lead by our Customer Success Representatives, to facilitate entitlement fulfillment.
