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Nuvo-Troubleshooting

Nuvo Troubleshooting

Zone Software
Upgrade Issues

The zones apparently do not accept a software upgrade from the control app.

Symptoms:

After checking in "Settings" (the button that appears as two gears at the bottom of the dashboard) / "System" / "About" following a software update, the zones in the system do not show the same firmware version.


Resolution:


       1. Give the system a few minutes. It should recover from this issue on its own.
  2. Check the zones for a solid red LED. If this is the case, go to http://downloads.nuvotechnologies.com/software/release/golden/zone/latest/tlvupdate and download the update to the root directory of a USB drive.
  3. Turn the zone's power button off and insert the USB drive with the software update file.
  4. Turn the zone's power button back on.
  5. The LED will flash white as it boots up and then green during the update.
  6. When the update is complete and the zone is rebooted, the LED will return to solid white.
  7. Go back to "Settings" / "System" / "About". All the zones should display the same version number.