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Nuvo-Troubleshooting

Nuvo Troubleshooting

Zones Appear
or Disappear

Zone icons for wireless zones that have been setup as part of the Nuvo Player Portfolio System will appear as normal in the dashboard view of the control app, but then will disappear from view and often reappear.

Symptoms:

When this occurs, it is symptomatic of a challenging Wi-Fi environment.


Resolution:

There are several steps that can be taken to fix this issue.


       1. This could be a symptom of very high traffic on the common 2.4 GHz band. A good tool for seeing how much traffic is Meraki WiFi Stumbler, http://tools.meraki.com/stumbler. This tool opens in a browser and automatically shows the area networks and how many are broadcasting on the 2.4 GHz channels. The key channels are 1, 6, and 11. If it is showing significant traffic, then you should switch the zone to 5 GHz. This band allows more available channels and bandwidth for streaming, see section 4.1 Zones in the Nuvo Player Portfolio System Product Guide. Note that 5 GHz range is typically not as good as 2.4.
  2. Another very useful tool is Diagnostics.fcgi. This is a Nuvo Player Portfolio System diagnostic web page. It is found by typing the player IP address into a web browser. The IP address is found by going to the Settings menu from the control Dashboard and selecting "System," then "About," the problematic zone IP address will be displayed on this page under the zone's name. Type this into the browser address pane, ie. 192.168.1.149/diagnostics.fcgi. This will bring up the .fcgi page. Click on the "iPerf" button. This will run a system throughput test for all zones. All zones need to be green. If one or more appear red, the best choice is to add another Gateway to the system, plug the zone into the network via a Cat5 wire, or move that zone closer to the existing gateway and rerun iPerf.
  3. A network that is based on a weak or outdated router may present spotty performance. In some cases, all Wi-Fi performance including the Nuvo Player Portfolio System will benefit by upgrading to a new 802.11N (preferably dual band) router.