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FAQ: General Information

General FAQ

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Where were the adorne products shown on HGTV?

The adorne collection aired commercials in the Fall of 2013, Spring of 2014, and Spring of 2015. Additionally the products can be seen during programs on HGTV such as House Hunters International, Buying and Selling, Property Brothers, Lake Front Bargains, and Flip or Flop. The commercial was also featured on the DIY network during programs such as I Want That, Rehab Addict and Vanilla Ice.

Where can I shop what I saw in the TV commercial?

You can shop the products seen here.

Can adorne devices be used in Europe?

No. adorne devices are not compatible with European wiring systems.

Will adorne devices fit into my existing wall box?

adorne devices fit in all existing NEMA-approved boxes. However, the adorne Pop-Out Outlet requires a minimum 22.5 cubic inch box size for proper installation.

Where are adorne part numbers located on your in-store displays?

adorne part numbers are located on the drawers in the bottom section of the display.  You should use those numbers when placing your order.

What is the Room Planner?

The Room Planner allows you to build your shopping cart of products for each room in your home. It allows you to organize what you need replaced and what you will replace it with, including colors, sizes, switching options, etc.

How would this look in my room?

Feel free to use our Product Visualizer to see how this would look on a wall in your home.

What does the product visualizer do?

The Product Visualizer allows you to see your product combination together and on your wall. For example, if you are wondering if you want white or magnesium devices with Aged Brass plates, you can put them together in the visualizer to see which you like best. You can also take a photo of your wall to see what color combinations work best in your home.

Where is my saved project?

When using the Project Visualizer tool you can save projects to view at another time . To save a project while the project visualize tool is in use click "save project" at the bottom of the screen. Next, name the project and click "save". To view the project at another time, open the tools and select the text labeled "projects" in the bottom right hand corner. Then, select "view saved projects" and click on the name of the project you would like to view.

How do I bookmark and share links from your website?

Click on the star at the top of the screen in or next to the URL box. Once it turns yellow it has been bookmarked. There are options to share links from our website through multiple channels. All of our product pages offer the option to email or share links on social channels such as Pinterest, Facebook, Twitter, and Google+. Simply select the icon of whichever method you would like to use for sharing.

How do I share the product I want with someone from the website?

Each of the adorne product pages has the option to share links by email or by social channels. The social channels include Pinterest, Facebook, Twitter, and Google+. Select the method you would like to share the product page by clicking on the social icons listed above the product.

How do I check the status of my orders?

Please contact the place of purchase for your order status.

What is the lead time for adorne product orders?

The lead time for product orders is 7-10 business days from the time the order is placed.

The order I received is missing adorne parts.

Please contact the place of purchase for issues with your order.

How much is shipping?

  • Shipping is free for orders over $49. Standard shipping only. If you choose another shipping option, additional charges will apply.
  • For standard orders $49 or under shipping is $8.25 plus 3% of order value.
  • 2nd day shipping is standard shipping cost plus $15.
  • Next day shipping is standard shipping cost plus $20.

What is the return policy?

An order can be returned for any reason, opened or unopened, within 60 days of purchase. Once we receive your item, a refund will be credited to your purchasing credit card. To return an item, use the pre-printed label provided with your order shipment and follow the instructions provided in the box. FedEx ground is used to return packages.

Where are the reviews?

We don’t offer reviews on our site, but you can find reviews on Lowes.com or HomeDepot.com.

Where can I get an adorne product catalog?

Click here to request a free catalog download. To request a printed copy, click here.

The adorne part number that I'm looking for is not available on your website.

The part may have been discontinued or the part number has changed. Please email us at legrand.cs@legrand.us for more info.

Are there less expensive options?

There is nothing in the market that compares to the adorne collection. That said, the collection price range begins at a single switch or outlet with a white plate at $9.98 MSRP. From there you can customize your style choices, which also range in price.

Why does magnesium cost more than white?

We have to paint the device to create the magnesium color. For white, we don't have to go through that process.

What is the warranty on adorne products?

Most adorne products are covered under a limited lifetime warranty.  However, select products such as wireless systems and the LED under-cabinet lights feature two-year or five-year warranties.  For full details, click here.

Where is the adorne collection sold? Where can I buy it?

The adorne collection is sold in retail locations throughout the United States and Canada, as well as select lighting showrooms, and online. Most adorne products are available at lighting showrooms and major retailers such as Lowe's, Home Depot, and Menards. Click here to find a purchase location near you.

adorne Wireless Systems are only available in select lighting showrooms.  Click here to find a showroom near you.

How do I order adorne products not sold at my local home center or lighting showroom?

adorne products that are not sold at your local retailer or lighting showroom can be purchased online or via special order. Visit your local store's special order counter for details.

How do I buy adorne products when my local home center is out of stock?

adorne is sold at multiple retail locations and lighting showrooms across the country. Click here to search for other stores near you.

How do I get pricing for an adorne product not sold in my local home center?

You can place special orders for non-stocked items at your local Lowe's, Home Depot, or Menards. A store associate will be able to provide you with pricing at that time.  You can also find pricing on the relevant adorne product page of this website.

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