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FAQ: Product Support

Frequently Asked Questions

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What are the products?

With the adorne collection, you can choose from high-style materials, finishes and colors (including wood and real cast metal) to express your style. And, with a completely reinvented interface, the adorne collection allows you to control the lights in ways you never thought possible. The adorne collection is a line of light switches, dimmers, outlets, charging, wall plates and accessories for the home. The collection also includes an Under-Cabinet Lighting & Power System and Wireless Lighting technology for the home.

What are the products made of?

adorne products are constructed of a variety of materials ranging from high quality, unbreakable plastics, lush cast metals, natural woods, and even leather.

How is this different from what I have now?

adorne products represent a new design and functionality as compared to the traditional product offerings . The adorne collection offers a wide array of functionality, styles, and finishes never before available to consumers for these types of products. Traditional product offerings include toggle or decorator light switches and dimmers. The adorne collection offers seven different interfaces for turning your lights on. Learn more about the different options here. Additionally, now you can access dozens of metals, real materials, and pop colors to accompany your light switches with the adorne wall plate collection. No longer are you restricted by white and light almond. 


Unlike traditional switches, all of the adorne switches can be wired in either single pole or 3-way applications. This takes the guess work out of deciding which type of switch to buy.

Which products are childproof?

No adorne product is "childproof". All adorne outlets and GFCI outlets feature a tamper-resistant design that has a patented shutter system to prevent a child from inserting small objects into the outlet.

Which products are safe around water?

No electrical product should be used around, or exposed to water. GFCI outlets should be used in the "wet areas" of the home like kitchens, bathrooms, and laundry rooms.

Will it support future technologies?

adorne products are continually being looked at to be expanded and upgrade to meet the requirements of future technologies.

What is the depth of adorne switches, dimmers, and outlets?

Most adorne switches, dimmers, and outlets (except the Pop-Out Outlet) fit in a standard wall box.  You can find specific device dimensions in the product catalog. Click here to request a free catalog download.

What light types work with adorne Tru-Universal dimmers?

adorne Tru-Universal dimmers will automatically adapt to any load or combination of loads attached to them, including Incandescent/Halogen, Magnetic Low Voltage, Electronic Low Voltage (ELV) in Forward or Reverse Phase, CFL/LED bulbs, etc.

What adorne dimmers work with LED and CFL loads?

adorne includes CFL and LED-compatible dimmers in Paddle, Whisper, sofTap, and Touch.  Each dimmer's product page includes icons denoting which light types it supports.  For a full listing of adorne devices and their compatible loads, consult the adorne product catalog. Click here to request a free catalog download.

What adorne dimmers are compatible with Forward-Phase ELV?

Dimmers identified as "Tru-Universal" will automatically adapt to any load or combination of loads attached to them, including Incandescent/Halogen, Magnetic Low Voltage, Electronic Low Voltage (ELV) in Forward or Reverse Phase, CFL/LED bulbs, etc.  View the adorne sofTap Tru-Universal dimmer here.

Can my adorne Paddle Fan Speed Control turn lights on and off?

No.  The Paddle Fan Speed Control can only control fan speed, not lights. 

Does the adorne Paddle Fan Speed Control offer variable speed or step speed control?

The fan speed control is 4-speed (step) control.

What is the depth of adorne switches, dimmers, and outlets?

Most adorne switches, dimmers, and outlets (except the Pop-Out Outlet) fit in a standard wall box.  You can find specific device dimensions in the product catalog. Click here to request a free catalog download.

What’s the difference between the different light switches?

The various adorne switches offer the consumer a choice of functionality. The Paddle switch is a simple up and down motion, like the switch you are probably most familiar with. The Whisper switch design provides a quiet,  fluid motion. The sofTap switch, as the name implies, requires only a gentle tap on its surface to turn on or off. The Push switch is activated by a simple push button motion. The SensaSwitch uses passive infrared technology to automatically turn the lights on or off when you enter or leave a room. The Wave switch turns your light on and off by a simple wave of your hand in front of it.  The Touch switch, with its translucent face, turns your lights on and off by simply touching it with your finger, just as your smart phone functions.  Unlike traditional switches, all of the adorne switches can be wired in either single pole or 3-way applications. This takes the guess work out of deciding which type of switch to buy.

What lights can be controlled with adorne switches?

Compatible loads (i.e., lights) are listed on the device product detail pages on this site, as well as in the product catalog.  In general, adorne switches work with all lighting types.  Click here to request a free catalog download.

Can I have more than one adorne switch in an adorne wall plate?

Yes.  You can combine two 1-Module Paddle Switches (like the one shown here) in a standard adorne 1-Gang Wall Plate. 

In addition, you can use a 1-Gang, 3-Module Wall Plate (like the one shown here) to combine up to three of these small Paddle Switches. 

You can also use this larger plate to combine an adorne Paddle, Whisper, or Push Switch with a 1-Module Nightlight or a 1-Module USB Outlet.  You can also combine these 1-module items with an adorne outlet as desired. 

Can I use an adorne SensaSwitch in a 4-way configuration with other switches?

The SensaSwitch can be used for multi-location control. For a 4-way configuration, one SensaSwitch (Master) must be connected to the load and the rest (auxiliary) in the circuit must also be SensaSwitches.

Do you offer blank modules?

Yes.  Blank modules are available in your choice of white or magnesium. Blank modules are sold in a pack of two, which will fill a standard adorne 1-gang wall plate. 

What can I plug into the outlets, GFCIs, and USBs?

The same appliances, devices that you are currently using can be plugged into adorne products. adorne product provide the same functionality as tradition products.

What is the difference between 2-module and 3-module outlets?

3-module outlets allow more space to plug in larger items such as chargers.  These larger outlets must be paired with an adorne 1-Gang, 3-Module wall plate, such as the one shown here.

How many plugs are in the Pop-Out Outlet? Can I put two Pop-Out Outlets side-by-side?

The Pop-Out Outlet has three outlets with the capacity for three plugs.

Is the Pop-Out Outlet a GFCI?

No. For GFCI protection, an adorne GFCI outlet must be fed through to the adorne Pop-Out Outlet.

Do you offer a 20A version of the adorne Pop-Out Outlet?

No.  At this time, we only offer a 15A version of the adorne Pop-Out Outlet.

What is the difference between 15A and 20A outlets?

The 15A outlet is the most commonly installed outlet in a house. A 20A outlet is only required if it is for a specific appliance known to use over 15 amps of current. To install a 20A outlet the wire needs to be at least a 12 gauge wire or larger, a 15A outlet requires at least a 14 gauge wire or larger. Outlets that are 20A are most commonly found in kitchens, dining areas, laundry rooms, garages, and bathrooms.

How can I tell the difference between a 15A and 20A outlet?

A 20A outlet has a T-slot and a 15A outlet does not. See image below.


15A Outlet:


20A Outlet:

adorne White Outlet
adorne White 20 amp Outlet

Which products are safe around water?

No electrical product should be used around, or exposed to water. GFCI outlets should be used in the “wet areas” of the home like kitchens, bathrooms, and laundry rooms.

Which products are childproof?

No adorne product is "childproof". All adorne outlets and GFCI outlets feature a tamper-resistant design that has a patented shutter system to prevent a child from inserting small objects into the outlet.

Why didn't I receive a Locator Status Light with my adorne switch?

The Locator Status Light is standard on all adorne switches and dimmers except the Paddle, Whisper, and Push functions. You can order it separately to pair with those devices. Visit our product page here for more information.

General

What colors do adorne Modular Tracks come in?

The adorne Modular Tracks are only available in Titanium.

Do I need a USB outlet with a cradle?

No.  However, if you would like to charge a mobile phone or tablet we recommend adding a USB outlet to your system. 

Can I dim from two locations using my adorne Control Boxes?

Yes.  You can dim from multiple locations by using an adorne Multi-Location Wireless Dimmer or an adorne Whole-House Wireless Dimmer.

Can I use the system with cabinets under 12"?

Yes.  We offer a 10" modular track that can be cut down to 8".

Does the system offer a corner connection for a 45-degree corner cabinet?

No.  We do not currently offer a 45-degree corner connection.  However, the Direct Wire Connector could be used to continue the same circuit.

Why didn't I receive end caps when I purchased my Modular Track?

End caps come with all adorne Control Boxes, not with Modular Tracks.

Can I order replacement end caps?

Yes.  Please contact customer service at 1-877-295-3472 or at legrand.cs@legrand.us.

Control Boxes

What is the part number of the adorne Control Box dimmer?

The adorne collection offers two control boxes with dimmers. For the Control Box with Paddle Dimmer (APCB1TM4), click here, and for the Control Box with Paddle Dimmer and 15A GFCI (APCB2TM2), click here.

What Control Box do I need?

We offer five hard-wired adorne Control Boxes and one Plug-In Control Box.  If you are installing a system in an existing kitchen and are planning to leave the existing outlets on the backsplash, the Plug-In Control Box simplifies installation and is an optimal choice.  However, if you want to remove all outlets from the backsplash, a hard-wired option is a better fit.

1. Control Box with Paddle Dimmer - This 1-gang box includes a dimmer to control the system lights.

2. Control Box with Paddle Dimmer and 15A GFCI - This 2-gang box includes a dimmer and a GFCI.

3. 1-Gang Control Box - This box allows you to add a device of your choosing.

4. 2-Gang Control Box - This box allows you to add two devices of your choosing.

5. Direct Wire Connector - This item allows you to control your lighting from a wall switch and enables your system to have a consistent look under your cabinets.

To learn more about selecting the right control box, view this video

How long are the Control Boxes?

The Control Box with Paddle Dimmer and the 1-Gang Control Box are each 5" long.

The Control Box with Paddle Dimmer and 15A GFCI and the 2-Gang Control Box are each 5.25" long.

The Direct Wire Connector is 6" long.

What adorne switches come with the adorne Plug-In Control Box?

The adorne Plug-In Control Box does not use a separate adorne switch; it comes with a pre-installed on/off switch.

Can I dim the system lights with the Plug-In Control Box?

No. The Plug-In Control Box has on/off capability only.

Can the Plug-In Control Box be used on a 20A circuit?

Yes. The Plug-In Control Box has its own circuit breaker on board, making it suited to handle a 15A or 20A circuit.

How do I remove the cover of a Control Box?

Watch our helpful installation videos here.

Can I have two adorne Under-Cabinet Lighting System control boxes control the same lights?

Yes. It is possible when you use one adorne dimmer and one adorne switch. Or, you can also use adorne Multi-Location Switches to dim from two locations. 

Modular Tracks

How do I cap off my under-cabinet system?

End caps ship with all of our adorne Control Boxes, including the Direct Wire Connector. 

Can I feed from both ends of the modular tracks?

Yes. The adorne 12", 18", and 27" tracks come factory-wired with connectors on either end.

Is there a limit to the amount of Modular Track I can use?

No.  You can use as many tracks as needed to cover the area under your cabinets.

What is the Direct Wire Connector used for?

The Direct Wire Connector enables control of the system's LED lights from a wall switch and elminates the need for another control box in that run of track.  It is also used to continue a circuit when there is a break in a run of cabinet.  For more information, view this video

Lighting

What is the difference between the LED Puck Light and the LED Linear Light for the adorne Under-Cabinet Lighting System?

The adorne LED Puck Light provides targeted illumination of your countertop workspace, while the adorne LED Linear Light provides full illumination.

How many LED lights can I use on a 12" or 18" Modular Track?

The 12" and 18" Modular Tracks each include two module spaces.  Each module space can connect to one LED light.  However, we recommend using one LED light for every 18" of track. 

What is a wall plate?

A wall plate, often called a surround, switch plate, or face plate, is the product that surrounds your light switch, dimmer, or outlet. This part is required and you currently have wall plates on whatever devices you have wired in your home.

What are the dimensions of adorne Wall Plates?

adorne wall plates are available in the following dimensions:
1-Gang, 2-Module = 5.13" X 3.45"
1-Gang, 3-Module = 5.13" X 3.45"
2-Gang = 5.13" X 5.29"
3-Gang = 5.13" X 7.06"
4-Gang = 5.13" X 8.88"

Discover the complete adorne Wall Plate Collection here.

What is Hubbardton Forge?

Today, Hubbardton Forge is the oldest and largest commercial forge in the country with a team of over 200 people creating hand-forged lighting fixtures. Legrand collaborated with them to create wall plates to match several of their finishes.

What’s the square device in the middle of the wall plate?

You may not recognize it, but those are probably light switches you’re wondering about. It’s just a square, but it turns your lights on and off just like what you have in your home, but with a different tactile feel. You can also place outlets, dimmers, nightlights, and USB charging on the inside of our wall plates.

Can I have more than one adorne switch in an adorne wall plate?

Yes.  You can combine two 1-Module Paddle Switches (like the one shown here) in a standard adorne 1-Gang Wall Plate. 

In addition, you can use a 1-Gang, 3-Module Wall Plate (like the one shown here) to combine up to three of these small Paddle Switches. 

You can also use this larger plate to combine an adorne Paddle, Whisper, or Push Switch with a 1-Module Nightlight or a 1-Module USB Outlet.  You can also combine these 1-module items with an adorne outlet as desired. 

Are adorne wall plates available in sizes larger than 4-gang?

No.  At this time, adorne Wall Plates are only available in 1 through 4-gang sizes.

Do you have an adorne wall plate in magnesium to match adorne magnesium devices?

Yes, we do. It is offered in 7 sizes and can be found here.

What adorne Wall Plates work with the Accent Nightlight?

We offer adorne Accent Nightlights for all gang sizes -- 1 through 4.  Explore our full Illumination line here.

Can I paint the wall plate?

Our Custom Wall Plate, offered with a white or magnesium trim, comes with a paintable template. Just paint and stick to the plate. We do not recommend painting any of the other wall plates.

How can I clean them?

adorne products, like any electrical wiring device, should only be cleaned using soft damp cloth.

Will they work outside?

It must be noted that adorne products are not available in Weather Resistant versions, which are required for outdoor applications by the National Electrical Code. Therefore, adorne products are not suitable for use in outdoor applications where Weather Resistant products are required.

What is the difference between adorne Multi-Location Devices vs. adorne Whole-House Lighting?

adorne multi-location switches and dimmers allow you to control a light from two or more locations without running new wires.  Simply replace your existing switch or dimmer with an adorne Wireless Master, then install a new adorne Wireless Remote at another location in the room and connect it to power.  Connect the two devices wirelessly with a series of button presses. 

adorne Whole-House Lighting products provide the same functionality on a larger scale.  They can provide coordinated control of lights throughout the home from installed switches and dimmers, remote controls, or a smart phone. 

What is the difference between an adorne Wireless Master Switch and an adorne Wireless Remote Switch?

These two items work together to control one light (or a combination of lights).  The Wireless Master is wired to the actual light, and the Wireless Remote is installed at another location and then wirelessly connected to the Master through a series of button presses.  The Wireless Remote must be connected to power, and it can be programmed to control multiple Wireless Masters if desired.

How many adorne Wireless Remotes can be used with a Wireless Master dimmer for multi-location dimming?

The multi-location system supports up to nine devices grouped together.

Is there an adorne wireless dimmer that will work with LED lights?

Yes.  Whisper, sofTap, and Touch wireless dimmers identified as "Tru-Universal" will automatically adapt to and control LED lighting loads. You can find them in the Dimmer section of this site, or in the product catalog.  Click here to request a free catalog download.

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