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Nuvo-Troubleshooting

Nuvo Troubleshooting

Fios Router

IGMP Proxy defaults to the enabled state and prevents the NuVo control app from connecting to the system.

Make and Model:

FIOS MI424WR-GEN3I


Problem:

IGMP Proxy defaults to the enabled state and prevents the Nuvo control app from connecting to the system.


Solution:

  1. • Open an Internet browser and enter the router's IP address to access the router configuration utility.
  2. • Select "Advanced."
  3. • Under Advanced select "IGMP Proxy."
  4. • Click on "IGMP Proxy (Enable/Disable)" and make sure that "Disabled" is selected.
  5. • Click on the "Apply" button to save the setting.

Please note: router versions; 20.19.8 and 40.19.22 are compatible with the Nuvo Player Portfolio using the above steps to disable IGMP Proxy. Version 10.19.36 does not allow IGMP Proxy to be disabled and is NOT compatible with the Nuvo Player Portfolio System.