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RACCESS 1 Year Additional Prime Service

The Wattstopper Technology-Enabled Connect Prime service plan combines immediate remote support with the additional assurance of on-site support. The service plan provides ongoing system maintenance and protection from unplanned interruptions to the installed DIgital Lighting Management (DLM) or Architectural Dimming lighting control system. This protection keeps the system running efficiently and effectively today and into the future providing immediate peace of mind.

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Features

Dedicated Technical Phone Support – A direct line to the U.S.-based Legrand Remote Operations Center (ROC) team of factory technical support experts.
Remote Diagnostic Support – Remote configuration of items such as changes to schedules and settings, button configuration changes, changes in space utilization, energy code updates, and more.
Device Health Check – A device discovery test performed by the ROC that checks devices currently on the network as compared to the previous device health check
Any devices that have been bypassed, disconnected, or not functioning will be identified and reported to the customer with recommendations for resolution
System Performance Analysis – A report that identifies spaces in the facility using excessive energy and makes recommendations to improve efficiency.*
On-site Training Visit – A lighting controls trainer will be on-site for up to one day (8 hours) of training. When the trainer visits your facility, classroom lectures and troubleshooting techniques specific to your installation are covered in detail
On-site System Tuning Visits – A Wattstopper technician will be on-site for up eight hours to address complex issues that cannot be handled remotely by the ROC
Issues addressed can include how to optimize the lighting configuration, integration with the building automation or management systems, or fine-tuning daylighting controls.
On-site Response Time – For unscheduled service visits during the term of the service agreement, the response time is within the next day.